Terms and Conditions

Last updated: September 25, 2026

These terms apply to all services provided by Shootify LLC (“Shootify,” “we,” “us”) to its clients (“the client,” “you”). By shipping products to the studio, approving a quote, or paying an invoice, you agree to these terms. If a signed agreement or invoice for your project says something different, that document applies to that project.

1. Services

Shootify provides professional product photography and visual content services for eCommerce and online sellers, including but not limited to product photography, ghost mannequin photography, flat lay photography, on-model photography, product video, 360° imagery, and related services. Services are provided throughout the United States on a remote basis, with products shipped to Shootify’s studio.

2. Booking, Products, and Payment

Clients begin by shipping products to our studio. Once items arrive and are confirmed (correct models, in good condition, matching the quote), we send an invoice. All projects are prepaid: we will not start work until the invoice is paid.

Our clock for delivery starts only when we have all of the following in hand:

Products (correct items, in acceptable condition)
Full payment
Shot list
Image references

Clients should also provide any styling notes or image specifications at this time; missing information may delay the shoot or affect final results.

Payment can be made by Zelle, ACH or wire transfer, or by card where offered. Work added after the shoot (extra revisions, premium retouching, additional sizes, file restoration, or returns) is invoiced separately and is due upon receipt.

3. Client-Provided Instructions & Creative Direction

Client Responsibilities

The Client is solely responsible for providing all creative and technical instructions required for the project prior to the start of production. This includes, but is not limited to:

A detailed shot list
The number of images requested
Image references for lighting, angles, positioning, styling, and background
Image specifications, including file format, resolution, aspect ratio, and platform requirements
Any additional written instructions related to product presentation

Shootify executes all projects strictly based on the information provided by the Client.

If the Client fails to provide sufficient instructions, references, or specifications, Shootify will proceed using its professional judgment and creative discretion. In such cases, the resulting images shall be considered compliant with the agreed scope of work. Shootify is not responsible for creative dissatisfaction resulting from missing, incomplete, unclear, or late instructions.

Optional Creative Direction

Creative direction is not included unless explicitly requested and approved in advance.

If the Client wishes to receive creative direction from the Shootify team, this service is available for an additional fee. When creative direction is added, Shootify will collaborate directly with the Client to:

Create a mood board
Develop a shot list
Guide the Client through the creative and production process prior to shooting

Creative direction services must be requested and approved before production begins. Any creative guidance requested after production has started may result in additional fees and schedule adjustments.

4. Turnaround Time and Delivery

Standard & Rush Turnaround

Our standard turnaround time is 6–8 business days starting from the day all of the following are received:

Products (in good condition and correct quantities)
Full payment
Shot list
Image references

We also offer rush service with a turnaround of 3–4 business days for an additional fee.

Turnaround times exclude weekends and holidays.

In cases of emergencies, force majeure events, highly complex styling, or other unforeseen circumstances, delivery timelines may be extended. Any adjusted timeline will be communicated in writing.

Delivery Method and Access

Final images are delivered digitally via a download link hosted on our platform.

Images remain available for download for 90 days from the delivery date.
Clients are responsible for downloading and backing up all files during this period.
After 90 days, files may be permanently removed from our system.

If files need to be restored after 90 days and are still available, a $100 file restoration fee will apply. File restoration is not guaranteed.

Review Period

After delivery, the Client has 8 calendar days to review images and request one round of revisions included in the project scope. Requests submitted after this period may incur additional charges.

Shipping, Handling, and Returns

Client Responsibility and Insurance

The Client is responsible for all inbound and outbound shipping costs.

Products must be properly packed and clearly labeled.
Any special handling instructions must be included with the shipment.

Shootify is not responsible for loss or damage that occurs during shipping to or from the studio.

Return Shipping and Fees

Clients may choose one of the following options after the shoot is completed:

Free disposal: Products can be discarded at no charge.
Product return:
- The Client pays for return shipping or provides a prepaid shipping label.
- A $20 handling, preparation, and packing fee per package applies to all returns.
- If Shootify is required to drop off the package at a shipping carrier, an additional $20 per package fee applies.

All shipping costs are the responsibility of the Client.

Storage and Abandoned Products

Products are held for a limited time (30 calendar days) after project completion to allow return arrangements.
If no return instructions or shipping label are provided within this timeframe, products may be considered abandoned.
Abandoned products may be discarded or donated at Shootify’s discretion.

Liability on Returns

Once a product leaves Shootify’s studio — including when Shootify arranges shipping — Shootify assumes no liability for loss, damage, or delays. Any claims must be made directly with the shipping carrier.

5. Image Editing and Revisions

Clear shot lists, style references, or notes must be provided in advance. If sufficient guidance is not provided, we will proceed based on our best judgment, and Shootify is not obligated to revise for unmet expectations. Incomplete instructions may limit revision options.

All images include standard retouching (color correction, exposure, and cropping). Premium retouching is available for an additional fee and includes advanced cleanup, reshaping, texture work, and detailed refinements. Clients may request one round of edits (corrections) within the review period at no charge. We ask clients to give clear instructions or reference images for edits: please highlight areas needing attention and provide clear instructions or references. If the client fails to provide needed information (styles or references), we will use our creative discretion to edit images. Re-shoots or major changes due to missing instructions will incur additional fees. Complex edits beyond basic cleanup (like major compositing or changing product shape) are considered extra services and are charged separately.

Images are delivered based on the specifications provided by the client prior to the start of the project. If no specifications are supplied in advance, images will be delivered in the default format and size, and any additional sizing or formatting requests will be available for an additional fee of $2 per image.

Included Edits: Basic retouch (color, cleanup, cropping) is included for each image.
Client Review: Client gets an approval link and has 8 calendar days to request retouching corrections. Clear references are appreciated.
Additional Work: Extra edits (beyond one round or outside the review window) or re-shoots cost extra.

6. Cancellations and Refunds

Once we have started work (i.e., received products and accepted payment), orders cannot be cancelled and fees are non-refundable. This means after your items arrive and payment is made, we proceed with the shoot and editing, and those charges are due in full. If a client approves the final images, no further changes or credits are issued. Any termination or cancellation after work has begun does not entitle the client to a refund. (If a client cancels before the shoot date, studio rescheduling/cancellation policies apply, as confirmed at booking.)

No Cancellations: Once products and payment are received and shooting begins, the order is considered confirmed. For on-model shoots, once studio time and the production team (including models, hair, and makeup) are booked and confirmed, the shoot is non-cancelable and non-refundable.
No Refunds: We do not offer refunds for photography, retouching, or add-on services once the images have been completed and delivered. Complimentary or paid revisions may be available to help align the final results with expectations. Please note that if required shooting details — such as photography style for specific items, a detailed shot list, or other instructions — are not provided in advance, this may result in misunderstandings and may require paid revisions or paid reshoots.
Approval: When you approve final images, the project is closed — no additional changes, re-shoots, or refunds will be given.

7. Rights and Usage

Shootify® retains full copyright ownership of all images we create. We will not claim ownership of the products themselves, only the photographs.

Usage rights are granted upon full payment of the invoice. Until payment is received in full, no license is granted and images may not be used.

Upon full payment, Shootify® grants a non-exclusive, perpetual, worldwide license for use in all formats and media for any lawful purpose, including but not limited to:

Advertising and promotional materials
Print and digital publications
Social media platforms, websites, and online content
Commercial and editorial use

Shootify® retains the right to use the images in its portfolio, social media, and marketing materials.

Restrictions: Images may not be sold or sublicensed to others. If clients need exclusive rights or additional licenses (e.g. for re-selling products or exclusive campaigns), we can arrange a separate agreement or fee.

8. Care of Products at the Studio

We handle every product with care. Styling for photography may involve steaming, pinning, clipping, filling, and handling, which can leave minor marks on some products. Please don’t send items that can’t be handled this way without telling us in writing first.

If a product is lost or damaged while in our studio through our negligence, our liability is limited to the product’s wholesale cost, up to the total amount of the invoice for that project.

9. Client Responsibilities and Warranties

By sending products, logos, artwork, or reference images, the client confirms that they own them or have the right to use them, and that the images we create from them may be used as described in section 7. The client agrees to cover Shootify for any claim, cost, or loss arising from materials the client supplies, or from how the client uses the final images.

10. Limitation of Liability

To the fullest extent allowed by law, Shootify’s total liability for any claim related to a project is limited to the amount paid for that project. Shootify is not liable for indirect or consequential losses, such as lost sales, lost profits, or missed launch dates.

Additional Provisions

Coverage: Our services are offered nationwide across the USA. Clients can ship products from anywhere in the country (including Alaska or Hawaii) and receive the same service.
Late Payments: A 5% late fee will be applied to any invoice not paid within 7 business days of the due date. Invoices unpaid after 30 days past due will incur a 10% late fee on the outstanding balance. Shootify® reserves the right to suspend all usage and licensing rights until full payment is received.
Legal: These terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Miami-Dade County, Florida. By placing an order, the client agrees to these conditions.
Force Majeure: We are not responsible for delays due to events beyond our control (natural disasters, strikes, shipping delays, etc.). In such cases, new timelines will be mutually agreed.
Changes: We may update these terms from time to time. The version in effect when you pay your invoice applies to that project.
Severability: If any part of these terms is found unenforceable, the rest remains in effect.
Entire Agreement: These terms, together with your quote and invoice, are the full agreement between the client and Shootify for the project.

Contact

Shootify LLC
10889 NW 17th St, Suite 152
Miami, FL 33172
[email protected] · (786) 321-8566